It’s a very common issue to have a large chunk of space taken up by the “Other” category in an iOS device. This can become very annoying especially when you run out of space and can’t sync your new album. The “Other” category is mostly just caches, corrupt backup data, failed downloads, and system data from the native iOS devices apps.
There are a few different ways to fix the “Other” category from taking up so much space. Restoring your device will fix the issue however there are other options that may work and are easier and faster. I’ll go through them from quickest and easiest to the more drastic but effective.
Delete browser cache

Browser Cache
If you’ve had your device for a long time and have never emptied the browser cache then there is a good chance that this will delete a large portion of the “Other” space. You can delete this cache by going to Settings -> Safari and tapping the “Clear History” and “Clear Cookies and Data” button. This may also result in a speed boost on your device if you have never deleted your browser cache before.
Delete Mail account and re-add

Delete Mail Cache
Deleting your Mail cache will delete the cache of all the media and documents viewed and downloaded in the Mail app. If you go back into Mail after emptying its cache you’ll have to re-download the media or document to view it again. All your mail is stored online so deleting your mail account won’t permanently delete everything, it’s all still there, you just need to re-add your account after removing it.
To delete your mail account, go to Setting -> Mail, Contact, Calendars -> Tap on the Mail account you want to delete -> Scroll to the bottom and click the “Delete Account” button. To add your account back, go to Setting -> Mail, Contact, Calendars -> tap “Add Account…”.
Delete Text Messages

Delete Media Texts
You know where all of those pictures and videos you send / receive through text messages and iMessages are stored? It’s all stored in the “Other” category. The Messages app on your iOS device stores all of the text messages including any media files that were sent or received, dating back to the first text.
You can either delete the media one by one, or by deleting a whole conversation at once. Not everyone may want to delete the media in the messages, for those people, you should first copy the pictures / videos to your camera roll, then delete them. Plug your iOS device into iTunes after you’re done and you should see some of the “Other” storage space emptied out.
Use PhoneClean
Another tool that I recently found out about is PhoneClean. It makes removing the “Other” storage, clearing out the temporary and junk files as well as the caches, offline files, cookies, scripts and sync-failed media files really easy IF you buy it.
It automates the process, is really simple to use and can clean out a lot of storage with just a few clicks. You can download PhoneClean, scan your iOS device for free, however in order to remove the “Other” data you need to purchase it.
To use it all you have to do is download and it install it, plug in your iPhone, iPad or iPod Touch and click the “Start Scan” button. PhoneClean will get to work on searching your device. This can take a little while so just let it do its thing. After it’s done, it will show how much space can be saved.
Next, just click the “Clean Up” button and PhoneClean will get to work on removing all that “Other” junk if you first purchase it. PhoneClean used to have a free version that could be used clear out “Other” storage, however it’s been updated to require to be purchased before it will clear anything out.
*Thank you to the commenters who took the time to give me a heads up on PhoneClean now requiring to be purchased before it can be used. Appreciate it :)
Empty out the Reading List
The Reading list in Safari is used to save website pages to the Safari cache. Since it actually saves the page to the device, every site page added takes up space because it stores it in the “Other” category. If you go to your device summary page in iTunes on your computer and view the “Other” section while removing sites from the Reading list, you can actually see the space slowly being emptied.
To remove items from the Reading List, open Safari on your iOS device -> tap the bookmarks button -> and then tap the Reading List button.
Delete iTunes Backups
If you take this route, it may help to delete the browser cache as well as the Mail account as instructed above.
To delete your iTunes backups, open iTunes, click iTunes in the Menu bar -> Preferences -> Devices tab -> then delete all the backups. Restart your device, close iTunes and then re-open iTunes.
After deleting all the backups, make a new backup in iTunes and check to see if the other space has reduced.
Backup to iCloud instead of iTunes
Switching to backing up in iCloud instead of iTunes may also work if the “Other” data is corrupt iTunes backup data. To backup in iCloud instead of iTunes, open iTunes, go to your devices summary page and select “iCloud” under Backups.
Jailbroken Device
If you have a jailbroken device you can SSH into /var/mobile/Media/ApplicationArchives and delete everything there. This folder contains all the partially downloaded apps that may have been interrupted at some time in the middle of the download.
Alternatively download a free app from Cydia called “iCleaner”. It automatically scans for all unnecessary files including app crashes, temporary files, app caches, browsing history and cookies. Once it’s done scanning, simply click the “Clean” button located at the upper right of iCleaner, then go back into iTunes and check the “Other” space.
Make a backup before using iCleaner just in case!
If you haven’t Jailbroken your device or are interesting in knowing how to Jailbreak, check out my other article: Jailbreak iOS 6 on iPhone 5, iPod, iPad 4 & mini
System Restore and Restore Backup
If none of the above instructions worked for you, a System Restore will fix the issue. Make note however restoring your device will erase everything on it and will reset it to its factory default settings. If you go this route make sure you make a backup of your device first so that you can restore all your settings and media. To restore:
- Disconnect the USB cable from your iPad, iPhone or iPod
- Launch iTunes
- Turn off your iOS device. (Press and hold the Home and Power button until it turns off)
- Press and hold the Home button while you reconnect the USB cable
- Keep holding down the home button until iTunes shows an alert saying that a device in recovery mode has been detected.
- Click the Restore button
Alternatively, plug your device into iTunes, go to the Summary page and click “Restore [your device here]”.
It can also be done without iTunes or a computer by going to Settings -> General -> “Erase All Content and Settings” on your iOS device.
System Restore without Restoring Backup
If you’ve restored your device, then restored your content from the backup only to find the “Other” category still taking up the same amount of space then you may need to restore your device and NOT restore your backup.
To do this, after your device restores and it asks you for your Apple ID it will ask you if you want to “Set up as a new [your device here]”, “Restore from iCloud Backup” or “Restore from iTunes”. Select “Set up as a new [your device here]”.
This will set up your device without restoring any settings, iMessages ect. If you use icloud.com for your email address however (email@icloud.com, email@me.com, email@mac.com) then your Mail, Contacts, Calendars, Notes, Safari Bookmarks, Photo Stream, Reminders and iWork Documents will sync back up to your device once you re-add your email account in Settings -> “Mail, Contacts, Calendars” on your iOS device. This route has the highest chance of working as the “Other” category won’t be restored since it’s not being put back on the device from the backup.
Login to icloud.com, check through your Mail and Contacts ect, to make sure it’s all synced. To keep all the photos that are in the Camera Roll you can have the latest 1000 pictures synced through Photo Stream. If Photo Stream is not enabled go to Settings -> Photos & Camera -> Turn on Photo Stream. The photos that are synced to Photo Stream can be downloaded back to the Camera Roll once you’ve restored.
Dropbox can also be used to backup your pictures if you’d prefer not to use Photo Stream. It will sync all your photos to dropbox.com where you can download them all back to your Camera Roll once your done restoring.
Here are a few more ways to get your photos off your iOS device if you like: Import photos from your iPod, iPhone and iPad
Paid Applications
The paid version of Diskaid will allow you to copy your Messages, Contacts, Call History, Notes, Media and Voice Memos off your iOS device onto your computer, however I don’t think it’s possible to copy them back onto the iOS device once you’ve restored; at least from my attempts I haven’t been able to.
THANK YOU so much!! I tryed everything but the restoring without the backup fixed it for me. 7.8 GB to 450 MB.
Me as well I did everything and eventually had to do a full Restore without backup. I wish Apple would make it easier to clean that other area up. Restore took Other from 2.4GB to .22GB. I had to do different restores to get it to work :( Took me about half a day all in all.
Glad to hear you and Sarah were able to get your “Other” space back down to normal.
I agree with you though, Apple should make it simpler to clean the area up.
By everything does that mean it would erase your music as well?
Yes Julia, restoring your device would also remove all your music. However, you can just sync your music back to your device once it’s done.
Thanks For this…… Upfront plain and Simple !!! Got my Other to normal level again.
Thanks for the comment, I’m glad to hear my article was able to help you.
Thank god. THis post was sooo helpful! went from 5 gig to 1.4. what a relief!
Thank you for the kind words V. I’m glad it proved helpful to you.
I can’t find a way to restore without it restoring my most recent backup (which was this morning). When I followed your steps, it automatically restored from my backup. How do I restore without backup? My “Other” is taking up 6.6GB!!!
6.6GB? That’s a lot! After you restore your device and it asks you to enter your Apple ID it will ask you if you want to restore from a backup or set up as a new device, select set up as a new device.
I tried to restore from back up but it woudln’t let me, it said there was not enough room on the phone to do that. I lost everything. :-(
I deleted my pictures , I ve got 4 games My Calander .I deleted as much as I can.Still comes up storage full when looking through fb.
When you go to Settings -> General -> Usage, what is taking up the most space? Also I read something similar on Google+ where someone else was having issuing with Facebook taking up to much space. They said they resolved the issue by deleting the Facebook app then downloading it again from the App Store.
I tried the restore from backup but nothing changed, I have like 11GB of “other” and it’s doing my head in! Currently restoring again and will try as a new device yeh?
Wow, 11GB? That’s a lot! Yeah, restoring without the backup has the highest chance of working. You should defiantly see a large decrease in file size being take up by “Other”.
Damien .. Just a thanks for taking the time to go step by step & into detail as to how to fix this “other” problem. If you don’t work for apple .. They should definately hire you.
Thanks for taking the time to leave a comment Leah. Haha, I don’t work for Apple, thanks though I’ll take it as a complement.
I did the restore as new once already as my other was over 7.0 GB. It decreased it but within two months its back up to the same levels again. I had contacted Apple and they were of no help. They act dumb about it but som many are encountering this. And here I am for a second time. I believe I must have a virus or something in the phone and I want to get a new phone but they wont even work with me in allowing me to upgrade a bit early. I have had the Iphones since their inception and I am beyond frustrated with Apple at this point.
That’s unfortunate that you are experiencing the issue with the “Other” space again. I agree that it is something that Apple needs to recognize and fix. It’s extremely unlikely that it is a virus, if I’m not wrong, unless your device is jailbroken, it is not at risk of getting a virus as there are none that can effect the iPhone.
Have you tried any of the other solutions to reclaiming the “other” storage space beside restoring?